Returns & Exchanges
At Seijo Ishii, we prioritize the quality and freshness of our gourmet food products; however, we accept returns for items that are defective or damaged upon arrival. Due to the nature of food products, we cannot accept returns for items that have been opened or for reasons based on customer preference.
Contact Customer Support
Please notify our support team within 7 days of delivery if you receive a damaged, defective, or incorrect item.
Provide Documentation
Include your order number and clear photographs of the product and packaging to help us verify the quality issue.
Await Authorization
Our team will review your request and provide a return authorization number and instructions for the shipping process.
Receive Refund or Replacement
Once the return is processed, we will issue a full refund to your original payment method or dispatch a fresh replacement item.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing