Frequently Asked Questions
Everything you need to know about shopping at Seijo Ishii Online.
What are your shipping rates and delivery times?
Standard shipping fees apply based on your region, with free delivery on orders over 8,000 yen. Typically, items are delivered within 3 to 5 business days.
How do you handle refrigerated or frozen products?
Perishable goods are shipped via refrigerated 'Cool Delivery' services to maintain peak freshness. These items incur a separate handling fee.
Can I return a food product if I change my mind?
Due to the nature of food products, we cannot accept returns for personal reasons. If a product is defective or damaged, please contact us within 7 days for a replacement.
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, JCB, AMEX), convenience store prepayments, and Amazon Pay.
Do you offer gift wrapping or 'Noshi' services?
Yes, we offer complimentary 'Noshi' paper and premium gift wrapping options for various occasions, which can be selected during the checkout process.
Are international shipping options available?
Currently, Seijo Ishii Online only ships to addresses within Japan to ensure the quality and safety of our food products.